Return Policy

We want you to be satisfied with your purchase from Ultimate Tools. If you’re not happy with your order, please review our return policy below:

1. Eligibility for Returns

Items must be returned within 30 days of purchase.
Products must be unused, in original packaging, and include all accessories and documentation.

2. Non-Returnable Items

Customized or special-order items are not eligible for return.
Clearance items or items marked as “final sale” cannot be returned.

3. Return Process

Contact our customer support team via our contact info below to initiate a return.

4. Refunds

Once your return is received and inspected, we will process a refund to your original payment method.
Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item, please contact us to arrange the process. Additional shipping fees may apply.

6. Defective or Damaged Items

If your item arrives damaged or defective, please notify us within 7 days of delivery for a replacement or refund.

7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part.